User Client, v5.0.7

The “User Client” is installed on a separate kiosk machine or on the user's PC and acts as interface to GlobalID for the system's end user.

The user can order a new authentication device or revoke an existing authentication device.

The system can be used with a mouse or with using the “tab” key.

 

1. Main Page

The “Main Page” welcomes the user to the user client. Pressing “COME IN” will open the login page.

2. Login

The enduser needs to login with the provided user name and password. Pressing “NEXT” will open the “Menu” page.

In case the entered credentials are wrong, the login page shows an error message and the user has to enter the correct credentials.

3. Menu

The menu shows the available options for the user:

  • Lost: If the user has lost or forgotten his authentication device, the user can block the device by clicking “BLOCK”.

    • The administrator needs to enable an order for a new device.

  • Ordering: If the user gets a new authentication device or if an existing authentication device gets renewed.

At the top of the screen there are three permanent and one optional icons:

  • Permanent Icons:

    • Help: Opens a separate Help page containing information to the specific page the user is at.

    • Settings: Shows system settings. The information shown are thought for technical support to provide system relevant information.

    • Profile: Shows information on the logged in user.

  • Temporary Icon:

    • Exisiting Issue: a red triangle indicates there is an issue that needs to be solved. Click on the red triangle to get the issue shown, e.g. connect a certain device, like a card reader or card printer to be able to activate an order. After attaching the device the GlobalID client needs to be restarted.

3.1 Lost

In case you lost your authentication device type (e.g. your smart card), press “LOST”.

You are shown a list of your authentication device types. A device type might hold multiple authentication devices (e.g. certificates). Select the device type you lost and press “REVOKE”. You will need to confirm your choice.

When you see the device type disappearing from list press “BACK” for further actions or “LOGOUT” to leave the system.

3.2 Ordering

The system shows the amount of waiting orders.

In case a smart card is needed for an order, you need to have a smart card at hand and insert into the smart card reader.

Click “ACTIVATE” to start the ordering process.

3.2.1 Choose PIN

You are prompted to choose a PIN for the device. You need to re-enter the PIN.

Click “NEXT” to continue.

In case you enter different PIN codes you will be prompted an error message and need to re-enter the correct PIN code, so both entries match. For security the entered PIN code will always be hidden from reading in clear text, so PIN code is only known to you.

3.2.2 Confirm PIN

In case your card is already carrying a PIN (e.g. you have already a certificate on your smart card) you need to confirm the existing PIN.

In case you enter different PIN codes you will be prompted an error message and need to re-enter the correct PIN code, so both entries match. For security the entered PIN code will always be hidden from reading in clear text, so PIN code is only known to you.

3.2.3 Submit Activation Code

In case you are getting prompted the “Submit Activation Code” page, you need to enter the additional 8-digit code that you receive on your Mobile phone from “Liga ID”. The entered code will show as “****”.

In case you mistype the code, you will be shown an error message. Press “NEXT” and you will be shown the “Submit Activation Code” page again. Enter the SMS code you received.

3.2.4 SMS Verification Code

In case you are getting prompted the “SMS Verification Code” page, you need to enter code that you receive on your Mobile phone from “Liga ID”. The entered code will show as “****”.

In case you mistype the code, you will be shown an error message. Press “NEXT” and you will be shown the “Submit Activation Code” page again. Enter the SMS code you received. In case you mistyped the code three times, the process will get into a locked mode and an administrator action is required.

3.2.5 Success

You are prompted a success message. Take your device type from the reader.

Go back to the main menu by clicking “GO TO MENU” or logout of the system with clicking “LOG OUT”.

3.2.6 General Error

In case the system experiences an error it will show an error message. The message will state what to do as a next step.

3.2.7 Missing Smart Card

The order has been activated but needs a smart card - either being put into the smart card reader or being put onto the NFC field of a smart card reader. The message will tell what to do.

3.2.8 Error Page - Failed reading Card Serial Number (CSN)

The device order process needs to read the CSN of the smart card. The CSN cant be read. This can have various reasons and the most often seen are:

  • There is a communication error between the card reader and the client machine.

  • There is a communication error between the card reader and the smart card.

4. Settings

“Settings” shows a set of system information like:

  • Application Name: Name of the application

  • NETS WS URL: The URL of the NETS webservice, that is used with this kiosk client.

  • Kiosk Mode: True = Kiosk Mode enabled; False = Kiosk mode disabled.

  • Card Reader: The name of the card reader attached to the kiosk client. If there is no card reader attached there is an empty value for the Card Device.

  • Card Device Printer: The name of the card printer attached to the kiosk client. If there is no card printer attached there is an empty value for the Card Device Printer.

  • GlobalID REST URL: The URL of the GlobalID REST service.

  • Use Fargo Mover: True = Fargo mover connected; False = No Fargo mover connected

  • Default Language: Shows the default language setting of the kiosk client. The desktop client will take the language from user profile of the machine. In case the language is not yet supported, English will be the default.

“BACK” brings the user back to the previous page from where the profile button was clicked.

5. Profile

“Profile” shows a set of the user’s information like:

  • Name: Full name of the user that is logged in.

  • E-Mail: Email address of the user that is logged in.

  • Phone Number: Mobile Phone number of the user that is logged in.

  • Active Authentication Devices: List of active authentication devices of the user that is logged in.

“BACK” brings the user back to the previous page from where the profile button was clicked.

6. Log Out

Log out of the system before you leave.

7. Processing Page

The client is processing data. You need to wait for the next prompt.

8. Confirmation Page

With some actions, e.g. revoking a device, you are asked to confirm your selection before the system proceeds.

Press “CONFIRM” in case you want to proceed.

Press “CANCEL” in case you want to cancel your selection.

 

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